Delete your account
You can delete your Mashi account and all your personal data at any time. We do not ask for a reason and we do not need to call you to confirm.
Option 1: in the app (immediate)
- Open the Mashi app and sign in.
- Go to Profile → Settings.
- Choose Delete account and confirm.
Option 2: by email request
If you no longer have access to the app, email privacy@getmashi.com with the subject "Delete my account" and the phone number registered on the account. We verify that you own the number with a one-time code, then complete the deletion within 7 working days and let you know.
What is deleted
- Phone number, email, name, profile photo, gender and date of birth.
- Registered devices and push tokens, emergency contacts, and linked Google/Apple sign-in.
- Driver verification documents and vehicle photos.
- You are signed out of every device immediately and the account cannot be restored.
What is kept and why
- Financial transaction records (bookings, shipments, payments, payouts) in anonymised form without your name or number, to the extent accounting and legal requirements demand.
- Audit logs and safety reports, also anonymised.
- If you have a booking, shipment or payout in progress, deletion may run after a short grace period shown in the app so the transaction can be closed.
Questions: privacy@getmashi.com · see also the Privacy Policy.